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Associate – Member Connection Center

WFSE/AFSCME Council 28
Olympia, WA
Starts at $42,626 to $52,098
Posting Date:
July 02, 2021

Who We Are:

The Washington Federation of State Employees (WFSE) has a long history of fighting for workers’ rights and employee benefits while tackling social justice issues with passion and energy. The WFSE, Council 28 has been operating in the state capital for over 77 years and our staff fight for fairness and equality as well as ensuring the hard working men and women of state government, higher education institutions, and public service workers get better pay, better health care, better retirement, and a healthy work environment. There’s more to accomplish, and with the right personnel, we believe we can accomplish it. Come join our team and be a part of a larger mission that will make an impact for years to come. Learn more about who we are at:

What We’re Looking For:

The WFSE is recruiting to fill an Associate position in our Member Connection Center (MCC) to prepare correspondence and reports, triage incoming phone calls, perform data entry using various databases, and assist Member Connection Representatives and the MCC Supervisor with administrative functions. Associates are key positions that require excellent communication skills, problem solving skills and the ability to use good judgment in evaluating situations. The Associate helps develop and implement internal office procedures and recommends changes in procedures or rules to facilitate effectiveness. These positions must utilize good decision making skills while working with sensitive material and maintaining confidentiality.

Typical Work:

  • Create worksite lists & log event attendance in computer system.
  • Maintain case file and track status to keep Member Connection Representatives apprised of deadlines.
  • Prepares packets for position reallocations, steward notebooks, training packets, and Grievance Committee packets.
  • Schedules various meetings and hearings for Member Connection Representatives.
  • Assists with flyers, membership mailings, rally preparation work, and the bi-annual convention.
  • Coordinates and maintains grievance information in Labor Power & other record keeping systems.
  • Verifies accuracy of records and works with MCC staff to ensure proper documentation is recorded.
  • Confer with Member Connection Representatives on case status and needs.
  • Prepare, proof and edit correspondence when requested.

Required Qualifications:

  • High School diploma or equivalent.
  • One year of data entry experience.
  • Proficiency in typing and numeric key entry.
  • Excellent verbal and written communication skills.
  • Exceptional customer service skills. Ability to handle difficult customers and find resources to answer questions.
  • Knowledge and experience with Microsoft Office Suite.

Special Note:

This position is overtime eligible and may be required to work some weekends. Some travel may be required.  Benefits include annual and sick leave, medical/dental, life, and long term disability insurance, and holidays. Salary range is $42,626 to $52,098 and will be determined commensurate with experience.

How to Apply:

To be considered for this position(s), applicants must submit a resume, letter of interest, and at least three (3) professional references to: Your letter of interest should clearly explain how your experience, training, and education make you a viable and competitive candidate for this position.

This position is open until filled; however, the hiring authority may conduct interviews as soon as qualified candidates apply. It is to the applicant's advantage to apply as early as possible.

The Washington Federation of State Employees is committed to providing equal employment opportunity and equal access in a non-discriminatory manner to its programs and services for all persons without regard to race, creed, color, marital status, gender, sexual orientation, religion, age, national origin, political affiliation, honorably discharged veteran or military status, or the presence of any real or perceived sensory, mental, or physical disability.
Persons requiring accommodation in the application process or for an alternative format may contact the Human Resources Director, Ben McDonald at (360) 352-7603 or Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. The WFSE complies with the employment eligibility verification requirements of the Federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.